Refund & Returns Policy | DJI Agri Drones Agricultural Drone Store

At DJI Agri Drones, we want every customer to feel confident when purchasing from us. Buying an agricultural drone is an important investment, especially for farming, crop spraying, and precision agriculture work.

This Refund & Returns Policy explains how returns, refunds, replacements, and warranty support work when you buy from djiagridrones.com.

We aim to keep everything clear, fair, and easy to understand.

By placing an order on our website, you agree to the terms explained below.

2. Important Things to Know Before Buying

Before you place an order, please understand:

  • Agricultural drones are high-value technical products
  • Most drones are shipped in sealed condition
  • Some products may be custom-ordered or shipped directly from manufacturers
  • International shipping rules may affect returns

Because of this, our return policy is more structured than regular online stores.

We strongly encourage customers to read product details carefully before purchasing.

3. Eligibility for Returns

You may be eligible for a return if:

✔ The product is defective on arrival
✔ The product is damaged during shipping
✔ You received the wrong item
✔ The product has a verified manufacturing fault
✔ The issue is reported within the allowed return period

❌ Items NOT Eligible for Return

We cannot accept returns in the following cases:

  • Used agricultural drones
  • Activated or flown drones
  • Damaged due to misuse or accidents
  • Unauthorized repairs or modifications
  • Missing original packaging or accessories
  • Orders returned without approval

Agricultural drones are sensitive equipment, so handling must be careful.

4. Return Time Frame

Customers must request a return within:

👉 7 to 14 days after delivery (depending on order type and destination)

After this period, we may not be able to process returns unless it is a warranty issue.

5. How to Request a Return

If you believe your product qualifies for a return, follow these steps:

Step 1: Contact Us

Email our support team with:

  • Order number
  • Full name
  • Product name (e.g., DJI Agras T50)
  • Clear explanation of the issue
  • Photos or videos (if damaged or defective)

Step 2: Review Process

Our team will carefully review your request.

We may ask for additional information if needed.

Step 3: Approval

If your return is approved, we will provide instructions on:

  • Where to send the product
  • Packaging requirements
  • Shipping method

Step 4: Shipping the Item

The customer must return the item in:

  • Original packaging
  • With all accessories
  • In safe and secure condition

6. Refund Process

Once your returned item is received and inspected:

  • We will notify you of approval or rejection
  • Approved refunds are processed within 5–10 business days

Refunds may go back to:

  • Original payment method
  • Bank transfer (depending on location)

Partial Refunds

In some cases, partial refunds may be issued if:

  • The product shows minor damage
  • Accessories are missing
  • Packaging is not complete

7. Non-Refundable Situations

Refunds will NOT be issued if:

  • The drone has been used in the field
  • Software has been activated or registered
  • Damage is caused by user error
  • Customer changes their mind after shipping
  • Delay occurs due to customs or international shipping

We strongly recommend confirming all product details before ordering.

8. Drone Warranty Policy

All DJI agricultural drones may include manufacturer warranty coverage depending on the model and supplier terms.

Warranty typically covers:

✔ Manufacturing defects
✔ Hardware failure not caused by user
✔ Electrical or system malfunctions

Warranty does NOT cover:

❌ Crash damage
❌ Water damage from misuse
❌ Physical abuse
❌ Unauthorized repairs

If you are unsure about warranty coverage, contact us before purchase.

9. Replacement Policy

We offer replacements when:

  • The product arrives damaged
  • The wrong item was shipped
  • The drone has a verified factory defect

Replacement process:

  1. Report issue immediately
  2. Provide proof (photos/video)
  3. Wait for inspection approval
  4. Receive replacement shipment

10. Shipping Costs for Returns

Return shipping rules:

  • If the product is defective or our error → we may cover return shipping
  • If return is customer-requested → customer may pay shipping
  • International returns may vary depending on location

We always aim to be fair and reasonable.

11. Order Cancellations

Orders can only be canceled if:

  • The order has NOT been shipped yet

Once shipped, the order cannot be canceled and must follow return rules.

12. Customs, Duties & Import Fees

For international orders:

  • Customers are responsible for customs fees
  • Import taxes are not refundable
  • Shipping delays caused by customs are outside our control

We recommend checking your country’s import rules before ordering.

13. Damaged or Lost Shipments

If your order arrives damaged:

  • Contact us immediately
  • Provide photos of packaging and product

If your shipment is lost:

  • We will work with the courier to investigate
  • Resolution depends on carrier confirmation

We take shipping issues seriously and assist as much as possible.

14. Important Notes About Agricultural Drones

Agricultural drones like DJI Agras models are:

  • High-precision farming machines
  • Sensitive electronic equipment
  • Designed for professional use

Because of this:

  • Proper handling is required
  • Training may be needed before use
  • Misuse can damage the system

We always recommend reading the user manual before operation.

15. Customer Responsibility

Customers are responsible for:

  • Correct installation and setup
  • Safe operation of drones
  • Following manufacturer guidelines
  • Using approved accessories only

Improper use may void warranty or refund eligibility.

16. Our Goal (Why This Policy Exists)

At DJI Agri Drones, our goal is not to make returns difficult.

Instead, we aim to:

  • Protect customers from faulty products
  • Ensure fair treatment for both sides
  • Maintain product quality standards
  • Support professional farming operations

Agricultural drones are serious investment tools, and we want every customer to succeed with them.

17. Contact Information

If you need help with returns, refunds, or product issues, contact us:

🌐 Website: https://djiagridrones.com
📧 Email: contact@djiagridrones.com

We typically respond within 24–48 hours.

18. Final Statement

By purchasing from DJI Agri Drones, you agree to this Refund & Returns Policy.

We appreciate your trust and are committed to supporting farmers, agricultural businesses, and drone operators with reliable equipment and fair service.